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PRODUCT WARRANTY AND LIMITATIONS


Warranty  

Hawking Technology guarantees that its products are free from physical defects in materials and workmanship under normal recommended use for up to one (1) year from the date of purchase. If the product proves to be defective during this one year warranty period, please visit our support page at http://www.hawkingtech.com/support.html to fill out a Return Merchandise Authorization (RMA) request form. If you cannot access this form, please email customerservice@hawkingtech.com or call (949) 206 6900 x 1000. A return authorization number will be provided upon approval of warranty requests accompanied by a copy of proof of purchase. Returns cannot be processed without proof of purchase. When returning a product under warranty, Hawking offers replacement or repair of approved products only. Refunds in their original payment form may only be granted if the product is both (a) purchased within the 30 days prior to request for service and (b) purchased directly from Hawking at http://gohawking.com, by phone, or through our eBay store “hawkingtechproducts”. Hawking Technology does not offer refunds for any freight or handling service fees. When returning a product, mark the Return Authorization Number clearly on the outside of the package and include your original proof of purchase. IN NO EVENT SHALL HAWKING TECHNOLOGY’S LIABILTY EXCEED THE PRICE PAID FOR THE PRODUCT FROM DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THE PRODUCT, ITS ACCOMPANYING SOFTWARE OR ITS DOCUMENTATION. Hawking Technology makes no warranty or representation, expressed, implied or statutory, with respect to its products or the contents or use of this documentation and all accompanying software, and specifically disclaims its quality, performance, merchantability, or fitness for any particular purpose. Hawking Technology reserves the right to revise or update its products, software, or documentation without obligation to notify any individual or entity. Please direct all inquiries to: customerservice@hawkingtech.com

 

Limitation of Liability  

In no event shall Hawking Technology, its subsidiaries or affiliates, or their respective partners, officers, directors, managers, employees, representatives or agents (collectively, “Hawking”) be liable for direct, special, incidental, consequential, punitive, or indirect damages (including but not limited to, loss of data, use of profits), however caused whether for breach of contract, negligence, or otherwise, and whether or not Hawking Technology has been advised of the possibility of any such damages. By purchasing this product, you agree that Hawking Technology’s maximum liability arising from any product sold by Hawking Technology shall not exceed the price of such product. Some jurisdictions do not allow the limitation of exclusion of liability for certain damages, so the above may not apply to you to the extent such jurisdiction’s law is applicable to this agreement.

 

 

 

© 2012 Hawking Technology, Inc. All rights reserved. Policies subject to change without notice.
Last update: March 15, 2012

 

REBATE STATUS

 

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For more information, call 1-800-953-3098


 
Technical Support

24/7 Toll Free (US & Canada): 888-202-3344
International Calls: 949.206.6900
Fax: 949-206-9072
Email: techsupport@hawkingtech.com

 

Customer Service

Phone: 949-206-6900 ext 1000
Email: customerservice@hawkingtech.com

RMA Requests

Phone: 949-206-6900 ext 1000
Fax: 949-206-9072
Email: rma@hawkingtech.com

 

Public Relations / Media Inquiry

Email: press@hawkingtech.com

 

Sales and Product Information

Phone: 888-662-8828
Phone: 949-206-6900
Fax: 949-206-9072
Email: sales@hawkingtech.com

 

Hawking Technologies, Inc (USA)

8 Faraday, Suite B
Irvine, CA 92618, USA

Main Phone: 949-206-6900
Main Fax: 949-206-9072
Main Email: info@hawkingtech.com

Thank you for purchasing Hawking products. By registering your proudct, your product warranty is recorded in our system and enabling to provide you a better experience using our products. Failure to submit this registration does not diminish your warranty rights. Do not discard your purchase documentation (receipts, packing slips, etc.). You may need them for warranty support.

Please complete the information below. Bold fields are required.


You must enter a valid phone number and email address. This information will be stored for product warranty and support information. Unless requested, you will not receive email or newsletter from us, unless such action is necessary and related to your registered product. We will not sell, rent, or share your personal information.

TELL US WHO YOU ARE

FIRST NAME:
LAST NAME:
COMPANY:
ADDRESS:
CITY:
STATE/PROVINCE/TERRITORY:
POSTAL CODE:
COUNTRY:
CONTACT PHONE:
You must enter a vaild phone (numbers only)
EMAIL:
A valid email address is required. You will receive a confirmation email after you registered.

[PAGE 2/3]

TELL US ABOUT YOUR HAWKING PRODUCT

SERIAL NUMBER (S/N): (What's this?)
MODEL NUMBER: (What's this?)
DATE PURCHASED:
(yyyy-mm-dd)
PURCHASE FROM:
(Store Name)
WHERE DO YOU GENERALLY
PURCHASE YOUR PRODUCTS:
WAS THIS PRODUCT
DEALER INSTALLED:
Yes No
ARE YOU PURCHASING THIS FOR: Personal Use Business Other

[PAGE 3/3]

TELL US ABOUT YOUR HAWKING EXPERIENCE

HAVE YOU PURCHASED
OR USED HAWKING PRODUCT BEFORE:
Yes No
PRODUCT EASE OF USE: satisfied dissatisfied extremely dissatisfied I don't know
INSTALLATION GUIDE: excellent good average poor I don't know
ADDITIONAL COMMENTS:
NEW PRODUCTS ANNOUNCEMENTS & NEWSLETTERS: Yes! Please keep me informed of new products, announcements and special offers
No, I do not wish to receive any information
PRODUCT UPDATES: Yes! Please send me updates and information about my registered product
No, I do not wish to receive any information

THANK YOU for taking the time to register your product. Your comments and feedback will enable us to improve our service and provide you with a better user experience. To correct of update any information in our database, please contact us at [email protected]

Your satisfaction is our top priority. Hawking Technology guarantees that its new products are free from physical defects in materials and workmanship under normal recommended use for up to one (1) year from the initial date of purchase (terms and conditions apply). Please download Return Merchandise Authorization (RMA) Instructions below. Note: a RMA number is required for all returns. To receive a RMA number, you must submit an RMA Form via web, email or fax. Once your RMA form is received and authorized you will receive an RMA number.
    Request Date:
Company: Name:
Telephone Number: Fax Number:
Address:
City: State: ZIP:
Email Address:
Technical Support Case ID#: (This is NOT your RMA number)
Place of Purchase:
Receipt (Must be a picture, ie. png, jpeg, gif):
Model No. Product Description Serial Number Problem Description Purchase Date

Is this item being returned for: CREDIT or REPLACEMENT or MISSING PRODUCT

 

Items returned for credit must be purchased Direct from Hawking Technologies and purchased less than 30 days prior. There will be a 20% restocking fee if product is not returned in original packaging and with all provided materials. ie.CD, manual, power adapter, etc.

ADDITIONAL COMMENTS:

RMA service for products purchased more than 90 days prior will be charged a minimum of $10 return freight charge for United States. NOTE: All items shipping to or from Canada and Puerto Rico will be charged a minimum $20 return freight charge and $30 for all other countries, regardless when the item was purchased. Hawking Technologies is not responsible for freight fees for items shipped to Hawking Technologies. Please complete the following credit card information if this pertains to your RMA request. Please enter your email address . You'll receive a payment request from [email protected]. Click on the link and make payment using your Credit Card through PayPal - a quicker and safer way to pay without sharing your information.


Urgent RMA shipping request. Note: An extra charge will apply for urgent RMA shipping request. (FedEx-Ground is the standard shipment): FedEx Saver FedEx-2nd FedEx-OVN
Account:
or Email Address for payment link

You will receive a response from Hawking Technologies within 48 hours. Please contact Hawking if you have any questions. Out of warranty repairs will be charged at a rate of $65/hour. A repair estimate will be provided prior to service. Please supply all of the information requested so that we may expedite your RMA service request, including serial numbers and problem descriptions. RMA numbers are issued by Hawking Technologies RMA department only. Technical Support Case ID numbers are not valid as RMA numbers. Proof of purchase in the form of a copy of your original invoice must accompany the return. FAX THIS FORM AND THE COPY OF THE ORIGINAL INVOICE TO (949)206-9072 OR EMAIL TO [email protected]
NOTE: Please place the RMA number on the shipping label. DO NOT WRITE ON THE PRODUCT BOX ITSELF. Be sure to include a copy of your RMA request form and proof of purchase in the package. Hawking Technology, Inc. is not responsible for lost or undelivered packages. RMA numbers are only valid for 30 days from the issued date and RMA deliveries will be subject to rejection past this date.

Return RMA product to:

Hawking Technologies
8 Faraday, Suite B; Irvine, CA 92618; USA